Please allow 1-3 business days for shipping of in-stock items. Made to Order gear will ship within the timeline noted on the listing. Please reach out to customerservice@northstbags.com with any questions or for an update on your order!
Wholesale orders ship in 1-2 weeks.
returns
Unused stock items, excluding Face Masks, may be returned for a refund within 30 days of purchase (with receipt).
- We do not accept returns for custom items, pre-sale items, clearance items, or items bought at any of our third party retailers.
- Refunds will be issued after we receive the item, for the final price of the bag only, not including shipping charges.
- Returns over $300 will automatically have a 15% restocking fee applied.
- Once we receive your returned item, we'll inspect it to make sure it's unused, then issue a refund, if applicable. A restocking fee may be applied for products showing minor signs of wear. If your refund is denied, we will contact you and we can return the item to you for a small shipping charge.
- If you have an issue with your mask, reach out and let us know (we love feedback!) and we'll see if we can make it right for you. Do not send your mask in to us for repair.
warranty
North St. Bags designs and builds its bags to last for many years. We stand behind the quality and craftsmanship of everything we make. Our warranty covers any failures as a result of defects in the materials or construction for the practical life of the product. We will happily offer repair or replacement (at our discretion) for issues with materials or craftsmanship at no extra cost. We'll even cover shipping costs back to you. Damage due to normal wear and tear, accident, overburdening or misuse can be repaired for a reasonable charge.
If you are having an issue, please reach out to us using the steps below and a member of our team will be in touch. We want to work with you to keep your bag rolling for many years!
Personal Protective Equipment, including Face Masks, are not covered by this warranty.
Face Masks are not returnable.
