WARRANTY REPAIRS
Our warranty covers any failures as a result of defects in the materials or construction for the practical life of the product. We will happily offer no-cost repair or replacement at our discretion for issues with materials or craftsmanship.
NON-WARRANTY REPAIRS
Damage due to normal wear and tear, accidents, overburdening or misuse is not covered by warranty, but can often be repaired for a reasonable charge.
If you are having an issue, please reach out to us using the steps below and a member of our team will be in touch. Ensuring a long and useful life cycle for our gear is a core part of what we do!
We do not offer repairs or alterations on third party bags.
Our goal is to get you back on the road with your trusted carry as quickly as possible, and we aim to process repairs within 1-3 days of receiving them and finalizing approval on our action plan.
We typically recommend planning to be without your pack for up to two weeks, including shipping time.