Returns & Refunds

Unused stock items may be returned for a refund within 30 days of purchase (with receipt).  

  • We do not accept returns for custom items, clearance items, or items bought at at any of our third party retailers.
  • Refunds will be issued after we receive the item, for the final price of the bag only, not including shipping charges. We can provide a USPS return label by request - the final shipping amount will be deducted from your refund. We will automatically send the least expensive option available (typically USPS First Class or Priority).
  • Returns over $300 will automatically have a 15% restocking fee applied. 
  • Once we receive your returned item, we'll inspect it to make sure it's unused, then issue a refund, if applicable. A restocking fee may be applied for products showing minor signs of wear. If your refund is denied, we will contact you and we can return the item to you for a small shipping charge.

Gift Returns: We can only refund to a card use to originally make the purchase. Gift purchases can be returned for store credit.

To Start a Return:

please email us at customerservice@northstbags.com with the following information:

  1. Your full name and current shipping address
  2. Your North St. Bags Order number
  3. A brief description of the bag you would like to return, and why.
Once we receive your email, we'll reach out within 1-2 business days with the next steps. Thank you!

 

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