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Shipping & Will-Call
What is a pannier?
A pannier is bag that connects to a rack on your bicycle, keeping the weight of your stuff off of your back while you ride. They are very common for bike touring, and commuters alike.
Is it safe to ride with just one pannier? Is it stable?
Yes! You'd be surprised at how quickly your body will adjust to the offset weight. For longer rides and tours, we recommend distributing your load between two bags, but for quick trips (like for a commute), one bag is all you need.
Where can I see your bags in person?
If you live in or are traveling through Portland, OR, you can stop in our factory showroom and meet us!
Check out our Dealers page for a list of shops around the U.S. that carry our bags. We suggest giving a call before heading over to make sure they have the bag you're looking for in stock!
Will-call is available at our shop in SE Portland, free of charge. We are located at 1551 SE Poplar Ave, Portland, OR 97214, and are open from 11am - 6pm 7 days a week.
We offer real-time carrier rates for USPS, UPS and DHL Express (international). We'll do our best to help you troubleshoot once your package is in the mail if you run into any issues. Ultimately, we rely on our shippers' policies and procedures to get your order to you, and we aren't responsible for lost packages. Reach out or leave a note for us at checkout if you have any questions or hard deadlines regarding delivery - we're happy to make recommendations on expedited shipping.
Make sure to double check your address before and after submitting an order! We aren't able to cover reshipping costs for packages not delivered due to incorrect address entry, though we are happy to correct any mistakes or discrepancies before shipping. We'll contact you for an alternate address if we receive a return on an undeliverable package.
'Ready to ship' items are shipped out within 1 business day.
'Made to order' items are shipped out from our facility as noted.
Custom turnaround is 7-10 days.
The times specified do not include freight time.
We use biodegradable mailers to ship most items, with no additional padding or packaging in order to reduce waste. These bags are tough and meant to withstand the elements, whether out traveling with you or through the postal system.
We do ship internationally. If your country does not show up as an option, or there's a message saying "North St. does not ship to that address" please contact us at email@example.com.
Please note that North St. does not guarantee shipping times for international orders, as we do not keep track of customs procedures / lead times. Likewise we do not cover any customs fees to accept packages. We recommend contacting your local customs/postal office for specific costs and timeframes. The fee we charge for shipping covers shipping rates only. Thank you for your understanding and patience in this matter.
Is your bag in need of some TLC? Show it some love with these cleaning tips:
Can't wait to get your new bag? We understand. Each bag is made by hand in our factory in SE Portland. We build them to last, so it's well worth the wait. Feel free to contact us at firstname.lastname@example.org or call 503-419-6230 for an update. Be sure to provide your order #.
North St. Bags have a lifetime guarantee. We stand behind the quality and craftsmanship of every item we make. If a problem is found, don't hesitate to contact us and we'll be happy to set up a repair. This policy does not cover damage due to improper use, natural disasters, or general wear and tear.
Keep in mind that all items accepted for repair must be clean - please be mindful of the health and safety of our staff - empty your bag and clean it to the best of your ability. Bags that are unclean may be returned without repair. We do not offer cleaning services, but check out our care section above for tips on keeping your bag in good health.
To process your order please visit our Repair Claim page.
Unused stock items may be returned for a refund within 30 days of purchase (with receipt), or exchanged for store credit applied to a new purchase. Refunds will be issued after we receive the item, for the final price of the bag only (not including shipping charges). Please contact us first with your concerns, and we'll do our best to help. We do not accept returns for gift cards, custom items, clearance items, or items bought at at any of our third party retailers.
To process a return, please visit our Return Claim page.