Returns, Refunds & Exchanges

 Unused stock items may be returned for a refund within 30 days of purchase (with receipt).  

• We do not accept returns for custom items, pre-sale items, clearance items, or items bought at any of our third party retailers.
• Refunds will be issued after we receive the item, for the final price of the bag only, not including shipping charges.
• Returns over $300 will automatically have a 15% restocking fee applied. 
• Once we receive your returned item, we'll inspect it to make sure it's unused, then issue a refund, if applicable. A restocking fee may be applied for products showing minor signs of wear. If your refund is denied, we will contact you and we can return the item to you for a small shipping charge.

Gift Returns: We can only refund to the card used to originally make the purchase. Gift purchases can be returned for store credit.

To Start a Return:

Email us at customerservice@northstbags.com. Please inlude the following information:

• name, email and phone number
• shipping address
• original order number 
• item(s) you would like to return

Once we have your inquiry we will reach out with next steps.