Copy of FAQ

• Type it into the chat box on the right side of the screen
• Email us by clicking here
• Fill out our contact form
• Give us a call at +503-419-6230
• Message us on Instagram, Facebook or Twitter
• Check out our bag blog for reviews, information, and references
• Stop by our Factory Showroom and ask us in person!

Unsure if we have what you're looking for? We're here to help!

Want to see us making something we don't already make? Leave us some feedback!

If you are interested in a large custom order, please see our corporate/wholesale page for more information. 

Is your bag in need of some TLC? Show it some love with these cleaning tips:

• Spot clean the shell or lining with a wet rag and some mild detergent
• For tougher areas, use dish soap - Dawn works well - or a cleanser like Simple Green
• For really tough areas, let that dish soap sit (an hour is probably good), then rinse with water
• We do NOT recommend putting the bag into your washing machine 

• the fabrics have coatings which will rub off
• some elements or colors may bleed
• it will void the warranty

• Do NOT put the bag into the dryer EVER.  Trust us.
• Treat the exterior shell with a DWR finish periodically. We like Nikwax Tech Spray - just don't use a wash!

Our gear is covered by our manufacturer's warranty for the practical lifetime of the product. We build bags with durable, functional materials, reinforced seams, and daily use in mind, and we stand behind the quality of our construction, stitching, and materials.

Moving parts wear out and fabrics deteriorate and fade over time. A product showing signs of age (fabric that’s become thin or faded, has developed tears; a zipper that no longer catches; etc) is often the result of natural breakdown - something we take into consideration when assessing your warranty and repair requests.

We are not responsible for and do not cover damage from improper use, natural disasters, accidental damage, or overburdening, either to North St. products or personal items.

To process your order please visit our Repair Claim page.

Please be prepared to be without your North St. Bag for up to 1 week (including ship time) while we repair your gear. Our typical repair timeline once we receive your bag and process payment is 2 - 3 business days. 

Keep in mind that all items accepted for repair must be clean. Please be mindful of the health and safety of our staff and machines—dirt and grime on the fabric can damage our sewing machines and present a hazard to our repair team.  Empty your bag and clean it to the best of your ability.

Bags that are unclean may be returned without repair. We do not offer cleaning services, but check out our care section above for tips on keeping your bag in good health.

Unused stock items may be returned for a refund within 30 days of purchase (with receipt).  

• We do not accept returns for custom items, clearance items, or items bought at at any of our third party retailers.
• Refunds will be issued after we receive the item, for the final price of the bag only, not including shipping charges. We can provide a USPS return label by request - the final shipping amount will be deducted from your refund. We will automatically send the least expensive option available (typically USPS First Class or Priority).
• Returns over $300 will automatically have a 15% restocking fee applied. 
• Once we receive your returned item, we'll inspect it to make sure it's unused, then issue a refund, if applicable. A restocking fee may be applied for products showing minor signs of wear. If your refund is denied, we will contact you and we can return the item to you for a small shipping charge.

Gift Returns: We can only refund to the credit card originally used to make the purchase. Gift purchases can be exchanged or returned by the recipient for store credit.

To process a return, please visit our Return Claim