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Shipping & Will-Call
What is a pannier?
A pannier is bag that connects to a rack on your bicycle, keeping the weight of your stuff off of your back while you ride. They are very common for bike touring, and commuters alike.
Is it safe to ride with just one pannier? Is it stable?
Yes! You'd be surprised at how quickly your body adjust for the offset weight. For longer rides and tours, we recommend distributing your load between two bags, but for quick trips (like for a commute), one bag is all you need.
How do you attach the Route bags to the rack?
For our Route Six, Seven and Nine bags, see this handy guide for setting up & attaching the bag to your bicycle.
Will-call is available at our shop in SE Portland, free of charge. 2716 SE 23rd Ave (at Clinton St)
Shipping: USPS Priority (2-3 business days)
Most stock items ship in 2-3 business days (unless noted otherwise).
Custom turnaround is typically 7-10 business days.
We use biodegradable mailers to ship most items, with no additional padding or packaging in order to reduce waste. These bags are tough and meant to withstand the elements, and don’t need extra protection. We apologize if this does not meet your satisfaction.
We do not include a paper receipt or packing slip in order to reduce waste. If you would like one, please let us know in the notes section of your order, or request one via email.
We do ship internationally. If your country does not show up as an option, or there's a message saying "North St. does not ship to that address" please contact us at email@example.com.
Please note that North St. does not guarantee shipping times for international orders, as we do not keep track of customs procedures / lead times. Likewise we do not cover any customs fees to accept packages. We recommend contacting your local customs/postal office for specific costs and timeframes. The fee we charge for shipping covers shipping rates only. Thank you for your understanding and patience in this matter.
Is your bag looking dingy and in need of some love? follow these handy tips.
Can't wait to get your new bag? We understand. Each bag is made by hand in our factory in SE Portland. We build them to last, so it's well worth the wait. Feel free to contact us at firstname.lastname@example.org or call 503-419-6230 for an update. Be sure to provide your order #.
North St. Bags have a lifetime guarantee. We stand behind the quality and craftsmanship of every item we make. If a problem is found, don't hesitate to contact us and we'll be happy to set up a repair. This policy does not cover damage due to improper use, natural disasters, or general wear and tear.
Keep in mind that all items accepted for repair must be clean. You wouldn't want to go through someone else's mess, so please be mindful of the health and safety of our staff. Bags that are unclean may be returned without repair. We do not offer cleaning services.
To process your order please visit our Warranty Claim page.
Unused stock items may be returned for a refund within 30 days of purchase (with receipt). Refunds will be issued after we receive the item, for the final price of the bag only (not including shipping charges). Please contact us first with your concerns, and we'll do our best to help. We do not accept returns for custom items, clearance items, or items bought at at any of our third party retailers.
To process a return, please visit our Return Claim page.