Shipping & Warranty
Will-call is available at our shop in SE Portland, free of charge.
Shipping: USPS Priority (2-3 business days)
Most stock items ship in 2-3 business days (unless noted otherwise).
Custom turnaround is typically 7-10 business days.
We use biodegradable mailers to ship most items, with no additional padding or packaging in order to reduce waste. These bags are tough and meant to withstand the elements, and don’t need extra protection. We apologize if this does not meet your satisfaction.
We do not include a paper receipt or packing slip in order to reduce waste. If you would like one, please let us know in the notes section of your order, or request one via email.
North St. Bags will not be held responsible for:
- shipments not received due to an incorrect address
- shipments lost by the USPS
North St. guarantees against any manufacturing defects for the life of the product. If a problem is found, don't hesitate to contact us and we'll be happy to repair, replace or refund the item. We'll even cover shipping - both ways! This policy does not cover damage due to improper use, natural disasters, or general wear and tear.
Unused stock items may be returned for a full refund within 30 days of purchase (with receipt). Refunds will be issued after we receive the item. Please contact us first with your concerns, and we'll do our best to help. We do not accept returns for custom items, clearance items, or items bought at at any of our third party retailers.